Customer Support
With Captals ERP
We simplify the process of receiving customer queries in one streamlined platform where you can smartly access all your customers. Captals gives you a highly interactive and user-friendly customer portal integrated with the CRM system. Now, you can get a unified ERP & CRM solution to manage your customers in the right way.
Empower Your Customers By Providing A Robust Customer Support Portal Where Every Detail Easily Managed And Accessible
Responsible for seamless operation
Help to grow your business
Resolve problem with cashflow
Built-in work flow that save time
Handle Your Customer Relation Efficiently
Captals Unified Customer Support Portal
Every business has the core responsibility to provide excellent customer support for your business. For many outgrowing companies, there is a hectic situation in the customer support department where agents repeatedly receive calls to resolve queries. But now, the solution we provide is priceless. At Captals, we provide a customer support portal for SMBs and enterprise-level solutions to handle customers’ frequent and complex queries without any headaches. Our Captals customer portal ERP is highly customized that is suitable for every business in their customer service department.
Resolve customer issues
Create And Track Query Tickets
The rising number of online businesses also increases the online interaction of customers and retailers for any queries and complaints. Captals provide a smooth way of running customer support for each inquiry without skipping or bothering customers. Now customers can send their requests or concerns that ultimately hit the portal, where agents can respond as soon as they receive them. With our customer portal ERP, you can track the progress and action taken on customer complaints, monitor turnaround to resolve a single query, and much more to make your customer service upgrade.
Get your team into action
Assign Real-Time Ticket
Captals provides managed workflow by adding multiple roles in the customer portal, i.e., agent, customer, and admin. As soon as customers generate a complaint, it is delivered to the admin to resolve the query. Admin can figure out queries by himself but can also be assigned to the dedicated agents to make the process streamlined and the fastest settlement of customer concerned or request. The portal admin has exclusive access, such as adding organization, customer details, agents, and updated support plan.
Simplify information management
Upload And Export Information
You can export monthly, quarterly, annually, or even regular customer data or query reports that will help you to know how frequent your customer interaction is. The admin can upload and download attachments, information, and insights to improve and update your customer portal with respect to customer queries. Also, you can start real-time chatting with your customers and deliver optimum knowledge about your products or services.
Measure support team performance
Time Tracking and Interaction Insights
Captals provides a smart way to keep an eye on customer queries and the time taken to resolve queries of agents. With these features, you can evaluate the agents’ working hours and performance by monitoring their routine interaction with customers. A graphical representation with an interactive dashboard is highly appealing and informative to manage support ubiquitously.
Get Real-Time Insights
Financial Reporting & Projections
Our accounting ERP software is highly reliable and customized for in-depth monthly, annual, and quarterly reporting analysis to control expenses and grow your business exponentially. You can also get real-time insights and export financial reports in various types of files, review graphical representations of your expenditures, and so on.
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Ready To Unify Your Business Dynamics?
Let’s Start From Today
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FAQ's
By implementing our Capatals ERP and CRM software, you will enhance workplace productivity and adopt the modern solution for critical problems.
We provide 24/7 tech support to avoid errors and glitches in our smart ERP system and customer portal.
Our dedicated team always assists you in integrating ERP and CRM, which helps you to bring all your data into one platform.
We encourage businesses to adopt automation by deploying our ERP and CRM services. Captals serves all industries such as manufacturing, non-manufacturing, or trading.
Captals help businesses to make their functions streamlined and focused on providing a better customer experience. Our customer portals help you align all your customer queries by generating tickets, resolving customer queries, retaining customer churn rate, boosting customer experience, and increasing work efficiency.
To manage customer complaints and concerns, you can prioritize tickets such as Low, Normal, and High and continuously update the ticket status to ensure transparency.